“Because of the performance differences, consumers have become conditioned to think ink equals SOHO and laser equals business but, over the last five years or so, these differences have been mostly eliminated. This means, if consumers can separate the way they’ve been conditioned to think and set aside the stigma traditionally associated with ink in a business environment, then the decision between an ink-based platform and a laser-based platform can be made based on the total cost of ownership (TCO) rather than historical performance differences.”
From: Jennifer S.
Date: Aug 23, 2019 8:36 AM
Subject: New Copiers
To: Jim Berry <firstname.lastname@example.org>
Thank you for coming over yesterday, getting us set up and providing lunch. The Billing Ladies were VERY happy, which makes everyone else happy.
FYI – Having a copier with separate output trays for everyone is the best thing since sliced bread. We also love that the copier can detect colored originals and automatically print them in color without having to program the machine. This has already been a life saver because people typically forget to reset the settings when they finish.
Thank you again for everything.
Thank you Jennifer for the rave review! We love to hear that our products are saving our customers time and frustration. If you would like a similar experience, please ask us about the Kyocera 7052ci. We’d love to help!
#PremierBusinessProducts #morethancopiers #weprovidebusinesssolutions
“On average, each employee may be subject to as many as 10 cyber attacks per month. That means that a company with 100 employees may face as many as 1,000 intrusion attempts every month, and it only takes one careless click for a cyber criminal to accomplish their goal.”
Let’s pretend that you are scheduled for a service call and you want to know more information about your appointment. What can you do?
1. You can email customer care at email@example.com.
2. You can call us directly at (248) 822-3535 and someone from our office will answer.
3. You can chat with us live via our website www.premier-business.com.
Whoever you contact will immediately alert the appropriate department and a service manager. Someone from that department will then contact dispatch to determine the arrival time of the technician and/or equipment. From there, you will be contacted with the information you’ve requested. ALL of this should take no longer than a few minutes. THIS is what makes us different and the best in the business.
We are exceptionally successful in our niche and we want to share how we’ve built our reputation. What could be perceived as a problem for a business like Premier, is in fact our greatest opportunity. The rising prevalence of discount stores, warehouse clubs and online retailers has historically posed a significant threat to many traditional office supply providers. This has given us the impetus to examine our business model, service program and response time. We are proud to say that whenever a “chain” or an online vendor offers a discounted item, we can confidently compete. Not because we sell products at outrageously low prices, but because we take the time to understand the needs of your business before we recommend any hardware, software or IT services. Why purchase something that doesn’t make sense for your unique needs? Why purchase something blind? Why purchase something from a random salesperson that can never be reached again? Why purchase something with no reliable service plan? Why purchase something that has no guarantee of customer care? Why purchase something from a business that has no interest in you?
At Premier you are guaranteed personalized service from the moment you contact us. Our response time is immediate, our service is impeccable and our employees have been with us for years. At Premier you get so much more than a product, you get a team of professionals dedicated to your satisfaction.
As a service based business we have the unique opportunity to be kind to people that might be upset or stressed when they encounter a problem. By responding to questions with immediacy and courtesy we are able provide exemplary service that saves time and frustration – Hence why our customer care program is so important.
There are five reliable ways to improve customer service and these principals form the guide by which we measure our success.
1. Less customer conflict
2. Better customer relations
3. Faster resolution times
4. Improved company reputation
5. Stronger company culture
You do not have to be Adidas or Nordstrom to be a target. Small and medium sized businesses are equally attractive prey but unlike giant corporations, financial damages from a single cyber attack could close their doors.
Click the link for further information about recent trends in cyber security and suggestions on how to better defend your information.
Questions? Contact us for an assessment of your cyber security program. #PremierBusinessProducts #morethancopiers
We are excited to share our new website and let us say, it’s nothing short of fantastic. If you have questions about our products and services, you will be provided with thorough answers. If you are looking for resource articles that pertain to your business, we’ve got you covered. If you are looking for more specific information about particular multi-function printers, you can link into our blog. If you have questions about service and repair, look no further. Testimonials? You bet. Live Chat with someone from our office? We are here for you. There will be links for you to order ink and toner, make a service request and contact us with any question.
Ultimately we have streamlined all of the “need to know info” into a clean, easy to navigate site that will allow you to explore who we are, what we do and how we can make your business better. And isn’t that what’s it’s all about?
Did you know that if your copier has the capacity to fax, you can also fax from your computer using a fax driver?! Instead of printing a document and manually sending it through a machine (i.e. sending your document to the printer, getting up and going to the printer, then sending that document as a fax), with the fax driver installed you can send your fax right from your desk. This saves time, paper and did we mention time? #PremierBusinessProducts#makingyourbusinessbetter
We have an exceptional offer for HIPAA compliance that is very affordable for health care providers and medical practices. This includes:
Our “All In One HIPAA Security Service” is the fastest, easiest and most comprehensive service of its kind. If you belong to one of the above groups and you would like to know more about how we can help you write your HIPAA polices and procedures AND protect patient information, please contact us. We’d love to send you a PDF with all of the details and schedule a consultation.