“What are the three or four specific and measurable activities that you are measuring every day, week, and month that drive your top line growth?
If you are clear on where you want your company to go, you’d have the steps in place that will get you there. Go back to your Crystal Ball. It’s three years in the future, you’re standing in the middle of the biggest party your company’s ever had, and you’re celebrating. What are you celebrating? What is the big target you hit? Once you have that big vision locked in, write down the measurable, actionable steps you took that led to that result. Bring that list to your leadership team tomorrow and get cracking.”
When sales are falling short it’s important to diagnose the problem areas. Do you have a staffing issue, a lack of accountability, a poor sales leader, or a poorly trained sales team? Who are your best customers and how are you taking care of them?
At Premier Business Products we’re asking the hard questions so that the services we provide are aligned with needs of customers. Our staff is knowledgeable about our products and we take accountability for the quality of care we provide long after a sale.
“We are experiencing a period of rapid changes that are combining to disrupt conventional work practices as the conversion to a digital workplace occurs. This is particularly so within the office environment where there are a number of significant trends affecting the way we are starting to operate.
-The increased use of software for automation -A transition away from purchasing via individual transactions to bundled services -Reduced print volumes -Increasingly mobile workforce -Leveraging connectivity and the internet of things -Smart phones along with the 24/7 access to business information they enable
These trends are combining to transform the workplace, a transformation that is reducing costs and improving efficiency. Businesses that leverage these efficiencies start to build competitive advantages because they have lower costs, and because they have access to actionable business intelligence which enables them to make faster and better decisions.”
“Because of the performance differences, consumers have become conditioned to think ink equals SOHO and laser equals business but, over the last five years or so, these differences have been mostly eliminated. This means, if consumers can separate the way they’ve been conditioned to think and set aside the stigma traditionally associated with ink in a business environment, then the decision between an ink-based platform and a laser-based platform can be made based on the total cost of ownership (TCO) rather than historical performance differences.”
From: Jennifer S. Date: Aug 23, 2019 8:36 AM Subject: New Copiers To: Jim Berry <firstname.lastname@example.org>
Thank you for coming over yesterday, getting us set up and providing lunch. The Billing Ladies were VERY happy, which makes everyone else happy.
FYI – Having a copier with separate output trays for everyone is the best thing since sliced bread. We also love that the copier can detect colored originals and automatically print them in color without having to program the machine. This has already been a life saver because people typically forget to reset the settings when they finish.
“On average, each employee may be subject to as many as 10 cyber attacks per month. That means that a company with 100 employees may face as many as 1,000 intrusion attempts every month, and it only takes one careless click for a cyber criminal to accomplish their goal.”
Let’s pretend that you are scheduled for a service call and you want to know more information about your appointment. What can you do? 1. You can email customer care at email@example.com. 2. You can call us directly at (248) 822-3535 and someone from our office will answer. 3. You can chat with us live via our website www.premier-business.com.
Whoever you contact will immediately alert the appropriate department and a service manager. Someone from that department will then contact dispatch to determine the arrival time of the technician and/or equipment. From there, you will be contacted with the information you’ve requested. ALL of this should take no longer than a few minutes. THIS is what makes us different and the best in the business. #PremierBusinessProducts#ourteamworksforyou
We are exceptionally successful in our niche and we want to share how we’ve built our reputation. What could be perceived as a problem for a business like Premier, is in fact our greatest opportunity. The rising prevalence of discount stores, warehouse clubs and online retailers has historically posed a significant threat to many traditional office supply providers. This has given us the impetus to examine our business model, service program and response time. We are proud to say that whenever a “chain” or an online vendor offers a discounted item, we can confidently compete. Not because we sell products at outrageously low prices, but because we take the time to understand the needs of your business before we recommend any hardware, software or IT services. Why purchase something that doesn’t make sense for your unique needs? Why purchase something blind? Why purchase something from a random salesperson that can never be reached again? Why purchase something with no reliable service plan? Why purchase something that has no guarantee of customer care? Why purchase something from a business that has no interest in you?
At Premier you are guaranteed personalized service from the moment you contact us. Our response time is immediate, our service is impeccable and our employees have been with us for years. At Premier you get so much more than a product, you get a team of professionals dedicated to your satisfaction.
As a service based business we have the unique opportunity to be kind to people that might be upset or stressed when they encounter a problem. By responding to questions with immediacy and courtesy we are able provide exemplary service that saves time and frustration – Hence why our customer care program is so important.
There are five reliable ways to improve customer service and these principals form the guide by which we measure our success.
1. Less customer conflict
2. Better customer relations
3. Faster resolution times
4. Improved company reputation
5. Stronger company culture
You do not have to be Adidas or Nordstrom to be a target. Small and medium sized businesses are equally attractive prey but unlike giant corporations, financial damages from a single cyber attack could close their doors.
Click the link for further information about recent trends in cyber security and suggestions on how to better defend your information. Questions? Contact us for an assessment of your cyber security program. #PremierBusinessProducts #morethancopiers
We are excited to share our new website and let us say, it’s nothing short of fantastic. If you have questions about our products and services, you will be provided with thorough answers. If you are looking for resource articles that pertain to your business, we’ve got you covered. If you are looking for more specific information about particular multi-function printers, you can link into our blog. If you have questions about service and repair, look no further. Testimonials? You bet. Live Chat with someone from our office? We are here for you. There will be links for you to order ink and toner, make a service request and contact us with any question.
Ultimately we have streamlined all of the “need to know info” into a clean, easy to navigate site that will allow you to explore who we are, what we do and how we can make your business better. And isn’t that what’s it’s all about?